Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you should contact us at support@aquilapro.shop.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Address:
Aquila Optics LLC
700 Summer St, Apt 3F
Stamford, CT 06901
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at:
Email: support@aquilapro.shop.
AQUILA OPTICS LLC
700 Summer St, Apt 3F, Stamford, CT 06901
+1-929-257-7088
Business Hours:
10am - 6pm EST, Monday - Friday (Please feel free to leave us a message at anytime, and we will reply as soon as possible)
Find us on social media: